Please Contact Support for Application Issues

Tel 1:  0861 HTI SYS (484 797) (Office Hours)

Tel 2:  011 803 2008 (Office Hours)

After Hours (Emergency Line)

083 288 0016

OR, Email the Appropriate Department

Application Support

Email:  support@hti-systems.com

Channel Support

Email:  connectivity@hti-systems.com

Technical Support

Email:  technical@hti-systems.com

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After Hours Support

• The after hours support number is meant for emergency issues only. If you are planning to install new hardware or make changes to your network after business hours and wish to have a Consultant standing by for assistance, this must be scheduled in advance.

• If you have a legitimate issue and the after-hours support number goes directly to voice mail, please leave a message. Chances are the Consultant is on with another user and they will phone you back when they are next available.

• We strive to provide the best support possible, with a procedure for escalation running in the background, so please help us by following the above guidelines.

If you feel you are not receiving a satisfactory response to your call, please contact our Support Manager (Andile Thomson) directly.

Please also note, relating to both normal support times and after hours:
• We have also stressed that we will not accept calls from untrained staff members that relate to basic training issues.

Download HTI’s Support Application